Shipping & Returns

Do you ship internationally?
Absolutely! Our products ship from several warehouses around the world and we ship many products worldwide each week and have many happy customers all over.

How long does shipping take? 
USA Orders: We'll process your order within 1-2 days of your purchase.   Delivery typically takes 10-14 (business) days.
International orders:  Items will be processed within 1-2 days.  Items will deliver in 3-4 weeks. 
International customers are responsible for any customs fees that may incur. 

We  DO NOT OFFER exchanges while a product is in transit as it is already on the way to you. 

How much is the shipping cost?
All Orders are ship for free! What is your Return policy? We’ll gladly refund your order after it has been returned to your closest warehouse. Once returned we will refund the order. Customer is responsible for the return shipping. 
 I didn't get all of my items? • In order for you to receive your items as soon as possible sometimes we ship out items separately according to availability at no additional cost.  You will receive tracking information for each item after it ships.  

Can I still make changes to my order after I have placed it?
If you need to make a change to your order, please email us at info@babyonbeverly.com. • We will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. 

Can I pay in my own currency?
All of our prices on our website will checkout in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues processes the transaction.  

How secure is my personal information?
Baby On Beverly adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.  Baby On Beverly does not actually see of have access to your credit card information.

Package lost in Transit?

Baby On Beverly is happy to send you a replacement in case your order was lost in transit or has not been delivered. It does not happen often, but if it does we will file a claim with USPS and replace the item(s) at no additional cost to you. Can I combine the discount for one order? Discounts cannot be combined. One discount code will work at a time for one order.

I did not receive an order confirmation email but my card was charged?
There's some incidences that you order is not placed successfully due to billing error or banking system connection error. You may see a pending charge appear on your payment account. If you have placed the order successfully you WILL receive an order confirmation email from us. (Please double check the mailbox in case the email is forwarded to junk mail or make sure a correct email address is submitted). If the order has not gone through the pending charge will not be posted to your account and will be cleared within 3 to 7 business days depending on your bank's processing time. In this case, you may resume your shopping cart to resubmit the order. If the error is caused by browser please try to switch to a different browser or device to resubmit the order.

Exchanges 
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@babyonbeverly.com

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